My original Sharpie Pen review is easily the most viewed page on this blog, and because of that, it is still drawing frequent comments that most of you are unaware of. One item has recently appeared in the comments section of that page that I had to bring up, because it is just too good to let wither away.
Pen Addict reader and commentor Stunod7 has seen some of the same issues that many of us have with the shade of blue in the Sharpie Pen being too light. I never persued it any further, but luckily for the rest of us addicts, Stunod7 did. I'm going to repost some of the comments here so you can see the chain of events:
August 25, 2008 9:37 PM
Here is what is crazy. I've bought several packs of these pens and have the same complaint about the blue color. I've bought 10 pens total and 2 of them are a deep, dark, very rich blue. The rest are this namby-pamby light blue color that I hate. I trying to get some kind of resolution from Sharpie. I've sent them a message and I'll give them a call if they don't respond because I love the way the pen writes but I'm a blue person and this light blue won't cut it.
August 26, 2008 3:51 PM
So far the only thing I've gotten back was an address that I can ship the pens back to and they will replace them. I asked them to clarify the color for me because I wasn't interested in getting back pens of the same color ink.
The investigation continues....
August 27, 2008 4:55 PM
According to a Sanford Consumer Affairs Associate that I spoke with these pens should be producing a deeper blue. They are replacing the... 8 or so pens I've purchased and sending me an additional 2 as well.
They actually requested that I scan and eMail them the samples of my specific issues, which I did. Also posted them on Flickr (see below)
Am I taking this too far... Am I that much of a pen addict...
Stunod7 went on to exchange emails with the Sanford Consumer Affairs Associate, which he has forwarded to me, noting their willingness to make things right for their customer. Channeling my inner Consumerist, nice job by the Sanford team for going above and beyond, and thanks to Stunod7 for sharing his tale.
And yes Stunod7, you are that much of a pen addict!
Labels: Sharpie Pen