However, this same cool thing leads to the question: “Now, how do we keep up with demand?” They recently shipped over 120 pens to Atlas Stationers alone. “Francisco will come in and polish if we get in a bind but I generally don’t let him near the shop!” Hinze looked no farther than family gatherings for help. Rachel Neal says, “He’s my uncle. He was saying he wanted someone to come learn to make pens. I needed something to do on the weekend, so I said I’d polish. He said “Oh no, you’re making pens.” She soon quit her day job as a phlebotomist to work full time on pens. “I broke everything you can break in the shop the first time, and he didn’t fire me.”
Both Hinze and Neal have tried their hand at making materials, and have ceded that territory to Elyce Longazelle, Hinze’s partner. Hinze says, “My first year officially in business, I did a collaboration with Papier Plume, to make both the resin and the pen. I took two or three tries at the material, and Patrick Rideau just wasn’t satisfied. Elyce was already an artist. She looked at what I was doing, and said, ‘Get out of the way,’ and her first try was exactly what Patrick was after.” Neal says, “I thought it would be fun, last time I tried it came out ok but I made a mess. I can just go to Elyce and she does it. I get more satisfaction out of the pen.” Longazelle now makes materials under the brand Starry Night Resins.